Built by the team behind GoProfit
Trusted by 4,500+ Shopify brands
- FIVE MINUTES BEAUTY
- IRONIK Scrubs
- Mari Peče
- Stridon
- LUXE PRIVE
- shiftbraces
- Hone Aroma
- WHITE TURTLE BEAUTY
- Festivales
- ebrosia
- Montivall
- SanaCare
- Zucchiini
- The Sprinkle Bar
- The Nomads Essentials
- EVOLUTION SUPPLEMENTS
The full loop
Buyer edits. Orders updates. Less tickets
Address, items, contact info, discount codes, cancellations: edits by the buyer are synced straight to Shopify orders.
Pick what buyers can edit and the edit time window. When the window closes, editing closes. Risky orders stay locked - for your approval.
Cancellations, or any edit type you pick, land in an approval queue. One click to approve or decline.
Every edit is logged on your dashboard, next to the support time it saved you.
Your store, your rules
You stay in control.
Buyers get to fix their orders. You decide exactly how far that goes.
A hard edit window
From minutes, hours to until fulfilled. Up to you
Approval on big changes
Cancellations, or any edit type you pick, land in an approval queue.
Risky orders are blocked
Orders flagged as high-risk can't be edited by the buyer. Full stop.
Setup? 5 minutes.
Need some guidance? or just want to chat through it? We're available 24/7
Reviews
How Merchants rate our team.
“Excellent support! The team was super quick to respond and very helpful. I got assistance within minutes, and they answered all my questions clearly. Great experience so far — highly recommend!”
“GREAT CUSTOMER SUPPORT! Very helpful and fast!”
“Great app, easy set up, knowledgeable team running this, fast responses to any queries.”
“So simple and straight to the point.”
“Highly customizable, and if you want to request something specific, they’ll make it for you.”
“Great app and great team! Very fast solving situations”
“Great customer service, app easy to understand and useful”
“Great team and personal support.”
App store reviews of GoProfit and the Godisoft team.
Every self-edit is a ticket you don't have to answer.
Wrong addressFixedCan I add 1 item?FixedChange emailFixedUpgrade to expressApprovedCancel my orderApprovedAdd discount codeFixedSwap my sizeFixedNew phone numberFixed
Founder-led support
Talk to the people who built it.
No bots, no ticket queue. Your question goes straight to the team that designs and ships Oat.
- Answers within minutesFrom a real person, every time.
- A direct line to the buildersThe people who wrote the code answer your questions.
- Your feedback shapes OatTell us what your store needs — it goes straight onto our roadmap.
FAQ
Questions? Answered.
What is Oat?
Oat is a Shopify app by Godisoft, the team behind GoProfit, that gives your customers a self-serve order editing portal. Right after checkout, they can fix their address, update contact info, change quantities, add items, apply a discount code, or cancel — on their own, before the order ships. You get fewer support tickets and bigger orders; they get instant fixes.
What does Oat cost?
Oat is free to install and use right now. When paid plans launch, they’ll be listed up front on our Shopify App Store page — no hidden fees, and billing runs through Shopify like any other app you use.
How does the edit window work?
You pick the cutoff — anywhere from 10 minutes to 24 hours after checkout, or until you mark the order fulfilled. During the window the order is editable and held from fulfillment; when it closes, the hold releases automatically. Ship fast? Keep it short. Ship once a day? Give customers the evening to change their mind.
Can I control which changes need approval?
Yes — that’s the core of it. Routine changes like a same-country address fix can auto-approve; cancellations, cross-border edits, or any edit type you pick go to a one-click approval queue inside the app. You set the policy once, and Oat applies it to every order.
How do cancellation refunds work?
Your choice: refund to the original payment method or issue store credit. Set it once in your settings, and Oat handles every cancellation the same way, automatically.
Where does the self-service portal appear?
On your thank-you page, your order status page, and in confirmation emails — the places customers already look right after buying.
Is Oat right for my store?
Oat is built for stores where orders sit for a few hours before they ship — you or your team pick and pack them — and “can you change my address?” emails are a weekly fact of life. If you fulfill within minutes of checkout, or every order is custom-made, there’s little window to edit and you’ll see less benefit. The easiest way to know: install it free and watch your ticket volume this week. Merchants in testing saw up to 39% fewer support tickets.*